Privacy Policy | Light House Coochbehar

1. Who We Are

Business Name: Light House Coochbehar

Address: B.S Road, Coochbehar, West Bengal, 736101, India

2. Applicable Legal Framework

This policy is prepared with reference to applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and relevant rules, as applicable.

3. Personal Data We Collect

Identity and contact data such as name, mobile number, and email address.
Enquiry details including items requested, messages, and communication preferences.
Transactional/support records where relevant for quotation, billing, or after-sales follow-up.
Technical usage data (for example browser/device details and page activity) for security and analytics.

4. How We Use Personal Data

To respond to your enquiries and provide stock, price, and service information.
To call, message, or email you for enquiry completion and customer support.
To maintain business records and comply with legal/tax obligations.
To improve website performance, service quality, and fraud-risk controls.

5. Lawful Basis and Consent

We process personal data based on your consent and other lawful uses permitted under applicable Indian law.

By submitting the enquiry form or contacting us using the details on this website, you consent to processing for the purposes listed in this Privacy Policy.

6. Cookies, Analytics, and Local Storage

This website may use cookies, analytics tools, and browser local storage to improve functionality, measure performance, and maintain enquiry submission reliability.

You can control cookies through browser settings, but disabling certain cookies may affect website features.

For more information, please review our Cookie Policy.

7. Data Sharing and Disclosure

We do not sell personal data. We may share data with trusted vendors only when needed for operations, such as form processing, hosting, analytics, communication, or compliance.

We may also disclose data where required by law, court order, or lawful authority.

8. Cross-Border Data Transfers

If any service provider stores or processes data outside India, we apply reasonable safeguards and limit transfer to permitted business purposes under applicable law.

9. Data Retention and Security

Enquiry records are generally retained up to 36 months from the last interaction.
Statutory records are retained for the period required by law.
Reasonable technical and organizational safeguards are used to protect data.

No online system can be guaranteed to be fully secure, but we take practical steps to protect information.

10. Your Privacy Rights

You may request:

Access to a summary of personal data we process about you.
Correction or update of inaccurate or outdated data.
Erasure of personal data where retention is not legally required.
Withdrawal of consent for future processing, where applicable.

To submit a privacy request, email lighthousecob@gmail.com with your contact details used for enquiry.

11. Children's Privacy

This website and enquiry flow are not intended for children below 18 years. If you are below 18 years, use this service through a parent or lawful guardian.

12. Grievance Officer and Contact

Grievance Officer: Grievance Cell, Light House Coochbehar

Email: lighthousecob@gmail.com

Phone: +91 7001802958

Address: B.S Road, Coochbehar, West Bengal, 736101

Grievances are acknowledged within 48 hours.
Resolution target is within 30 days, subject to issue complexity and legal requirements.

13. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Material updates will be reflected on this page with a revised "Last Updated" date.

14. Governing Law

This Privacy Policy is governed by the laws of India. Subject to applicable law, courts in West Bengal shall have jurisdiction.