Light House Coochbehar

Customer Policy

Refund & Cancellation Policy

This policy explains cancellation, return, replacement, and refund rules for orders and enquiry-led purchases with Light House Coochbehar.

Effective Date: March 1, 2026

Last Updated: March 1, 2026

1. Scope

This policy applies to enquiries, order confirmations, in-store purchases, and local delivery/pickup transactions handled by Light House Coochbehar.

3. Order Confirmation

  • Price and stock are confirmed at billing/order confirmation stage.
  • An enquiry alone does not constitute a confirmed order.
  • Custom-procurement items are treated as confirmed only after explicit approval and payment terms.

4. Cancellation Policy

  • Orders may be cancelled before billing or dispatch confirmation.
  • After dispatch, cancellation may not be possible and return rules will apply.
  • Special-order, custom, or made-to-order items may not be cancellable after confirmation.
  • Cancellation requests must be raised via phone or email with order/invoice details.

5. Refund Eligibility

Refunds are generally considered in the following cases:

  • Advance received but order cannot be fulfilled due to stock unavailability from our end.
  • Approved cancellation made before dispatch/hand-over.
  • Wrong item delivered or verified manufacturing defect, subject to inspection.
  • Duplicate payment or excess amount paid by customer.

6. Non-Refundable Cases

  • Change of mind after item hand-over, unless otherwise approved.
  • Used, installed, tampered, physically damaged, or incomplete products.
  • Cut wires/cables, special-order goods, and custom-procured materials.
  • Service or labor charges already rendered.

7. Return and Replacement Window

  • Wrong item or defect claims should be raised within 7 days of delivery/pickup.
  • Valid invoice and original packaging/accessories may be required for claim processing.
  • Replacement is subject to inspection, stock availability, and manufacturer policy.

8. Refund Processing Timeline

  • Approved refunds are processed within 7 to 10 business days.
  • Bank/card/wallet settlement time may vary by payment provider.
  • Refunds are typically issued to the original payment mode, unless mutually agreed otherwise.

9. Delivery and Handling Charges

Delivery, handling, or convenience charges are generally non-refundable once delivery has been attempted or completed, except in cases of confirmed error from our side.

10. Grievance and Support

Email: lighthousecob@gmail.com

Phone: +91 7001802958

Address: B.S Road, Coochbehar, West Bengal, 736101

  • Complaints are acknowledged within 48 hours.
  • Resolution target is within 30 days, depending on case complexity.

12. Policy Updates

We may revise this Refund & Cancellation Policy from time to time. Updates will be published on this page with a revised "Last Updated" date.